Privacy Policy

1. Introduction

Xovia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter
• Make inquiries about our products
• Contact us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill your requests
• Send you information about our products and services
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraudulent activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

6. Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers who assist us in operating our website and conducting our business
• To comply with legal obligations
• To protect and defend our rights or property
• With your consent or at your direction

We do not sell or rent your personal information to third parties for their marketing purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Xovia
28 Fishergate, Preston PR1 3JN
United Kingdom
Phone: +44 1772 694 810
Email: [email protected]